Categoria: Artificial intelligence

  • Guide to Sentiment Analysis using Natural Language Processing

    Decoding emotions: how does sentiment analysis work in NLP? You can foun additiona information about ai customer service and artificial intelligence and NLP. Maybe you want to compare sentiment from one quarter to the next to see if you need to take action. Then you could dig deeper into your qualitative data to see why…

  • Chatbot vs conversational AI: What’s the difference?

    The Differences Between Chatbots and Conversational AI Conversational AI is the technology that allows chatbots to speak back to you in a natural way. Conversational AI can comprehend and react to both vocal and written commands. This technology has been used in customer service, enabling buyers to interact with a bot through messaging channels or…